GENERAL DESCRIPTION: The Director of IT is responsible for leading, managing, and developing the service management functions within the Information Technology organization of CBI. The incumbent oversees technical operations, information security in the areas of: user accounts’ access management, IT service desk, incident management, request management, problem management, end-user communications, desktop and virtual desktop management, change management, assets data integrity, life-cycle and reporting, service level management, and knowledge management. This position is responsible for providing senior level contributions to a geographically distributed, client service oriented, and agile IT Service & Support group. This role works closely with the stakeholders