The Academy of the Holy Cross (AHC) is accepting resumes for an Operations Coordinator/Receptionist.

The Operations Coordinator/Receptionist, is the first point of contact for all individuals contacting AHC with inquiries and is responsible for greeting all visitors in a professional manner, determining the nature of business, and contacting the appropriate party.  Creating a warm welcoming environment at the entranced of the school, in which guests are greeted with kindness and helpfulness to reflect the Academy's strong commitment to respectfully, responsive and authentic communication.

MISSION AND CORE VALUES:

The Academy of the Holy Cross, a Catholic college preparatory school sponsored by the Sisters of the Holy Cross since 1868, is dedicated to educating young women in a Christ-centered community which values diversity.  The Academy is committed to developing women of courage, compassion and scholarship who responsibly embrace the social, spiritual and intellectual challenges of the world.

All faculty and staff must demonstrate a commitment to the Core Values of the Academy: community, Catholic identity, academic excellence, educating the whole person, tradition, diversity, leadership, single-sex education, environment and communication.

PRINCIPAL RESPONSIBILITIES:

• Monitors all activities in the reception area and ensures security and visitor policies are followed
• Answers and appropriately routes incoming calls
• Fields questions from students and visitors, directing them to the proper office for further assistance
• Inputs and updates computer display
• Maintains all aspects of the Tartan Shop
• Monitors and communicates daily attendance
• Manages substitute teacher placements as necessary
• Assists with events including maintaining the events closet, set up and break down, and other event responsibilities as needed
• Facilitates permission forms for field trips
• Manages Metro Fare Cards as needed
• Maintains Blume Faculty/Staff  Lounge
• Ensures copy machines are stocked and functioning

EDUCATION:

• High school diploma
• College degree preferred

EXPERIENCE:

• Two years of relevant work experience or equivalent combination of education and experience
• Previous experience with a multi-line phone system

SKILLS:

• Must have a professional appearance and excellent phone etiquette
• Must have strong verbal communication skills
• Must demonstrate a customer service attitude and be able to interact effectively with students, parents, faculty, staff, and vendors
• Must be punctual and dependable
• Must be able to work with minimal supervision
• Must be proficient with Microsoft Office Suite (Word, Excel, Outlook), PowerPoint a plus

EQUIPMENT TO BE USED:

• Telephone
• Computer and Printer
• Standard Office equipment
• Walkie-Talkie

TYPICAL PHYSICAL DEMANDS:

• Must be able to sit for extended periods of time
• Must be able to speak and hear clearly

TYPICAL MENTAL DEMANDS:

• Must be able to quickly prioritize level of importance of all phone inquiries
• Must be able to determine who to contact when greeting visitors and/or forwarding information
• Must be able to act quickly when emergency situations arise

WORKING CONDITIONS:

• Must be able to work in a school and busy office setting
• Must be able to adjust to variations in temperature

INTERESTED CANDIDATES SHOULD SUBMIT A COVER LETTER AND RESUME TO AHCHR@ACADEMYOFTHEHOLYCROSS.ORG