The Technical Support Representative provides Tier 1 and Tier 2 support to customers of CVEC Fiber.  Provides in-depth troubleshooting and acts as the technical subject matter expert in projects involving the home/business installation, including internet, phone, and any other services provided by CVEC Fiber. Maintains and updates technical documents to ensure the Member Service Representatives’ Tier 1 and Tier 2 knowledge is current. Essential Functions: Performs network support, hardware configuration, and validation of network related devices such as ONT’s and routers, network interface devices, VoIP, SIP, Hosted Voice, and analog voice services including LNP requests. Evaluate network alarms and problem situations, resolves the issue as