The Member Relations Coordinator will be responsible for building a strong relationship with WAI members of all types by providing extraordinary member service, maintaining quality data in the WAI Association Management System (AMS) and executing membership programs to optimize member retention and new member signup rates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Member Relations Coordinator will:

• Achieve expert level proficiency in the Novi Association Management System (AMS) system to:
  • Develop and implement processes and routines to ensure the integrity (accuracy, consistency and completeness) of membership data in the AMS
    • Minimize duplication of records
    • Minimize return rates on mailed collateral
    • Optimize timely, successful communication with members
  • Efficiently and effectively process new and renewal memberships of all types in the AMS
  • Oversee effective and accurate renewal communications and follow-up
  • Create and manage custom reports for leadership, staff, and communications
  • Implement membership communication automations
• Assist with development, implementation and continuous improvement of new membership campaigns, membership retention programs, membership engagement programs, and other membership programs
• Provide support for WAI HQ phones, WAI membership, WAI HQ email, and other inbound membership communications
• Support Annual WAI Conference as necessary
• Support WAI staff relative to the AMS and membership reports/statistics
• Think strategically and tactically to develop solutions to challenges, develop or improve processes and routines, and anticipate opportunities to improve member services to the WAI membership
• Other tasks and items as determined necessary

QUALIFICATIONS

• Bachelors degree from an accredited university in business or similar
• Computer skills to include proficiency in MS Word, Excel, Outlook and familiar with basic data base formats and data entry efficiency. Knowledge of relational databases or Association/Customer Management Systems a plus. Knowledge of MailChimp or other email services a plus
• Ability and willingness to learn and implement tools and technology to achieve objectives
• Flexible, adaptable and upbeat to provide an excellent membership experience and maintain a strong relationship withing the WAI team
• Strong interpersonal skills and customer service experience
• Some travel may be required
• Some after hours and weekend work may be required
• Ability to work remotely

About Women in Aviation International

Women in Aviation International (WAI) is a nonprofit organization dedicated to the encouragement and advancement of women in all aviation and aerospace career fields and interests. Our diverse membership includes astronauts, pilots, maintenance technicians, engineers, air traffic controllers, business owners, educators, journalists, flight attendants, high school and university students, air show performers, airport managers, and many others. We are dedicated to: - Investing in our current and future workforce - Developing an inclusive and sustainable aviation and aerospace industry - Inspiring girls to pursue careers in aviation and aerospace. At WAI, we strive to encourage, empower, and educate all those whose interests, lives, and work involve aviation and aerospace without regard to race, ethnicity, gender identity, age, sexual orientation, physical or mental abilities, or point of view. We know with certainty that our shared passion for aviation transcends any differences among us.

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