Account Manager Group Membership                                                         
Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation.? To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. 

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization.  We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise. 

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you. 

We have an opportunity at our corporate offices in Chicago for an Account Manager Group Membership on our Membership and Marketing Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As an Account Manager Group Membership you will work with AMA’s group partners to drive additional value and ensure membership  benefits are utilized. Create and implement strategic account plans that support membership retention and growth. Utilize customer interactions to provide insights that lead to enhancements or new additions to group value proposition. Build dependency through exceeding customer service needs and development of creative solutions to meet customer challenges. Establish credibility to marshal internal resources with an aptitude to collaborate with appropriate AMA partners when necessary.

RESPONSIBILITIES:

Manage account relationships

• Build and nurture relationships with current, new and prospective group partners by establishing or communication with leadership contacts responsible for each group membership benefit
• Gain access to C-Suite and Executive Leadership to monitor customer satisfaction and communicate updates on benefit fulfillment, new resources, and invitations to added value programs or events
• Create and foster AMA relationships within each business section to successfully deliver and execute benefit fulfillment; facilitate delivery of AMA-wide offerings based on needs of groups and members
• Grow & maintain membership levels at all accounts; inform Account Executives of any retention risks

Support business development by identifying potential new clients and new offerings

• Provide competitive insights and new and enhanced product ideas captured during customer account interactions, exhibits, and conferences
• As the voice of the target audience, assist in identifying existing and emergent needs to maximize future acquisition opportunities and customer satisfaction
• Cultivate contacts from exhibits and networking opportunities at meetings/conferences/events
• Contribute to roster expansion through discovering opportunities via insights from C-Suite leadership and their employed physicians; coordinate with Account Executives to develop opportunities at new accounts
• Assist in creating/identifying AMA resources to grow membership within each assigned account

Program Administration

• Ensure strategic account plans, reports, and Salesforce activities are executed and updated accurately
• Work with management to support continual improvement of account management processes
• Provide support to membership processing including contracting and physician rosters

May include other responsibilities as assigned

1. Bachelor’s degree in health-related field or business required; advanced degree (MBA, MPH, MS, etc.) preferred
2. Experience working with C-Suite contacts at medical groups, academic physician leaders and established knowledge of issues and concerns within the health system and large medical group environmental landscape highly preferred
3. Medical – physician advocacy experience preferred
4. 7+ years of sales and account management experience required
5. In-depth understanding of all physician group practice setting environments required; established industry contacts within health systems and large group practices preferred
6. Excellent communication, presentation, and critical thinking skills with the ability to clearly articulate complex concepts to senior executives, preferred; digital publishing/marketing skills preferred
7. Ability to interface effectively with people of varying disciplines, backgrounds, and expertise, including senior-level management. Strong relationship and results driven skills required
8. Must be self-motivated and able to effectively manage time to achieve individual and organizational goals
9. Ability to identify issues, recommend resolutions, and escalate appropriately for management attention
10. Proficiency in MS Office and Salesforce CRM required
11. Travel required up to 50%
12. AMA’s safety and policy protocols require proof of full vaccination against COVID19 for employment at AMA (including booster when eligible).  Employees may apply for a religious or medical exemption from getting the vaccine.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION