Job DetailsLevel ExperiencedJob Location Charlotte, NC - Charlotte, NCPosition Type Full TimeEducation Level High SchoolTravel Percentage Up to 25%Job Shift Day - including weekend and oncallService Manager
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BHunderstands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
3 Weeks of Paid Time Off
Medical/ Dental/ Vision
401(k) + company match
Birthday Paid Day Off
BH Gives Back (Paid Volunteer Time Off)
12 Paid Holidays
BH Paid Leave
Employee Assistance Program
As the Service Manager, you will be responsible for the overall maintenance of the community, which includes oversight of schedules and work product of the property's service team.
Responds to resident work orders/service requests; coordinate workload with service team members and follow up to ensure all requests are completed and meeting standards.
Proactively identify and address potential hazards by walking the property regularly and repairing or delegating where appropriate.
Responsible for enduring the daily upkeep of the grounds and appearance of the property are meeting company standards; responsible for the upkeep and security of all property-issued tools.
Meets with team members regularly to enforce safety measures; identifies and recommends safety and skill training for all maintenance employees; may also assist with completing property safety audits.
Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.
Diagnose problems and makes necessary repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.
2+ years of experience with progressive maintenance, safety, and all major types of heating and air conditioning, plumbing and electrical
2+ years of experience and working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
Basic computer skills/knowledge required to perform job functions
Strong communication and interpersonal skills, and a team-oriented attitude
Ability to work with a diverse group of people and customers
Required to provide own (industry specific) hand tools
A valid driver s license and/or reliable transportation
HVAC certification or ability to obtain within first 6 months
E.P.A Certification required (Type II domestic HVAC systems)
CPO (Certified Pool Operator) or ability to obtain
Work Schedule: 9am-6pm, Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including on-call and/or participate in a rotating on-call schedule as needed to meet business needs.
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).