Job Summary: This position will develop and oversee two core programming areas: mid-quarter support for students experiencing difficulty in courses, and expansion of a peer-led learning program into the social sciences and humanities. The Program Manager functions within Academic Support & Learning Advancement (ASLA) as a member of a team providing academic support programs and services for undergraduate students across Northwestern, with the goal of enhancing student learning and development as well as academic performance. ASLA draws some 4,000 student registrations yearly and employs approximately 200 student peer leaders.
*This position will run through August 31, 2022, with possibility for renewal.
Please note: Occasional work after business hours and on occasional weekends may be required.
Oversee operation of academic support programs, including marketing, logistics, communications with participants and other stakeholders, troubleshooting, assessment, and continuous improvement. Ensure learning environments are inclusive and welcoming. Make recommendations for programmatic changes or additions based on evidence. Ensure compliance with FERPA and other policies and standards. This position focuses specifically on programming for students with high-level needs for support during the quarter, as well as on expansion of a group-study program to social science and humanities fields.
Design. develop, and implement training activities as part of a comprehensive program of training and development for a portion of ASLA’s ~200 undergraduate peer-leader employees. Prepare peer leaders to successfully support a diverse student body. Design and lead regular peer-leader staff meetings and training sessions. Recruit faculty and staff to contribute to training activities. Assess effectiveness of training programs through data, and make recommendations and implement changes based on outcomes.
Supervise peer leaders, and manage peer leaders’ performance to ensure program quality, holding them accountable while promoting their own development. Gather participant feedback on leader effectiveness, provide sensitive formative feedback to leaders, and take corrective action when necessary.
Manage yearly recruitment of peer leaders, in collaboration with fellow Program Managers, including marketing, partnering with faculty and advisors to identify applicants, and interviewing and selection. Conduct outreach to diverse student populations to ensure a peer-leader pool reflective of the social identities of the student body. Continually reassess the recruitment process, and make recommendations and implement changes for continuous improvement.
Develop materials for programming designed to improve students’ learning and learning strategies, and provide student-centered academic coaching to individuals and groups of students, including students experiencing academic difficulty. Research practices across institutions and maintain up-to-date knowledge of effective practices to identify opportunities for program improvements.
Develop and maintain highly productive and fruitful relationships with campus partners, including faculty, academic advisors, Student Affairs staff, and others, to ensure cross-campus alignment, effective referrals, and a more seamless student experience.
Represent unit in cross-campus initiatives; provide consulting to partner units and/or student groups as appropriate; support broader department initiatives as needed.
2 years’ program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Exceptional organizational, interpersonal, and oral & written communication skills
Sensitivity to the experience of students with a high level of need for academic support
Cultural competence, superior ability to engage with a diverse population of students, and a keen understanding of the relationship between social identity and students’ experiences in educational institutions
Flexibility & ability to perform well under pressure (at peak times)
Knowledge of learning theory and research and/or college student development theory and research
Creative thinking skills
Excellent teamwork skills and ability to engage dynamically with a team
Ability to interact effectively with academic faculty
Master’s degree in education or related field
Experience and skill engaging faculty and other partners in new initiatives
Experience supporting students with marginalized identities
3+ years’ experience working in a higher-education or other academic setting, preferably in academic programming
Experience supporting students with a high level of need for academic support within a competitive environment
Teaching or other education experience
Experience with marketing of education or similar programs
Preferred Competencies: (Skills, knowledge, and abilities)
Knowledge of data collection and management for program evaluation
Familiarity with Student Enterprise System or other student information system software, and with website content management systems
Northwestern requires all staff and faculty to be vaccinated against COVID-19, subject to limited exceptions. For more information, please visit our COVID-19 and Campus Updates website.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.