The Director of Operations - OBGYN Clinics is responsible for collaboration, development, implementation and ongoing evaluation of programs/systems that enhance professional practice outcomes within Hoag OC Women's Medical Group. Shares accountability for oversight of education, clinical practice and safety protocols in conjunction with implementation of new standards of care. Role models proactive, values driven working relationships across the organization in an interdisciplinary approach to patient care. Develops effective relationships to lead, role model, collaborate and effectuate change. Participates and guides in the selection and hiring of key clinical positions within Hoag OC Women's Medical Group. Assures overall management and day to day clinical operations, physician relations and State and Federal regulatory compliance and professional practice /scope of practice for the organization, working under the direction of the Vice President.
Collaborates and takes direction from the Vice President for clinical processes and competencies, safety and clinical care initiatives to provide consistent practices and standards of care across the organization.
Oversees all OBGYN Clinic locations in Orange County, CA and prospective staff including (Regional Manager, Site Supervisors, Mammography, Ultrasound, Lab Services etc.)
Works collaboratively to enhance medical practice initiatives working to collect data, initiate methods for improvement and education for process changes involving clinical staff and providers.
Demonstrates understanding of fiscal responsibility-monitoring, supporting budget demands.
Demonstrates ability to work independently, evaluate, investigate and develop programs/policy and procedures for the enhancement of Hoag OC Women' Medical Group.
Continually assesses compliance and makes recommendations regarding current policies, procedures, standards of care, education and safety practices so that consistency is maintained within Hoag OC Women's Medical Group. Promotes excellence in patient care/safety consistent with knowledge of NCQA, OSHA and governing regulatory agencies identified by practice standards, skill validation and proficiency of the staff.
Conducts regularly scheduled meetings with staff, including NP’s and Midwives, for the distribution of information, training and collaboration.
Facilitates/leads clinical competency program, work safety, patient safety, scope of practice compliance and initiates educational opportunities and staff development.
Applies broad knowledge and experience to situations/complex issues for continuous improvement.
Communicates and interacts effectively with supervisors, managers, directors and administration to assess and develop action plans to enhance clinical process by attending various meetings as appropriate and contributes ideas for improving efficiency, productivity, and patient satisfaction.
Builds relationships with staff through interacting frequently to gain understanding of needs and foster individual staff development.
Provides staff with standards of performance, job expectations and performance evaluation. Fosters environment of continuous improvement. Provides directions, setting clear expectations, coaching and motivating direct reports in daily administration of their duties.
Participates/guides in recruitment, selection, training, discipline, discharge and development of clinical staff as needed. Utilizes Human Resource tools for coaching process.
Develops goals and objectives for clinical departments and collaborates with onsite leadership to ensure goal appropriateness.
Takes initiative to identify problems within department, analyze and recommend/implement appropriate action.
Education, Training and Experience
5 years’ experience operational clinic experience of ambulatory care.
3 years’ supervisory/management experience in healthcare, preferably in a multispecialty group practice or medical group management within a large integrated delivery system.
Comprehensive knowledge and experience with practice organizations, management of healthcare providers and ambulatory care and acute operations.
Proficient in computer skills including Microsoft Word, Excel and Outlook.
Deep industry knowledge of healthcare services.
Bachelor's or Master of Science in Nursing.
7 years’ experience as a Registered Nurse including both areas of ambulatory care and acute care nursing.
Proficient in all MS Office applications.
Skills or Other Qualifications
Demonstrated ability to manage ambulatory care operations and medical practice activities to develop patient-focused teams.
Demonstrated Leadership ability.
Knowledge of regulatory requirements necessary to maintain current standards of practice within clinical scope of practice and safety programs.
Strong skills in business development and negotiation. Demonstrated understanding in fiscal responsibility to include monitoring and supporting budget demands.
Strong interpersonal, verbal and written communications skills. High level of customer service skills with a genuine caring approach to helping people.
Strong organizational and documentation skills, as well as effective critical thinking and problem solving skills.
License and Certification
Current BLS certification.
Current licensure in good standing as a Registered Nurse in the State of California
About Hoag Memorial Hospital Presbyterian
Hoag has been named one of the Best Regional Hospitals in the 2020 - 2021 U.S. News & World Report. For an unprecedented 24 years, residents of Orange County have chosen Hoag as one of the county’s best hospitals in a local newspaper survey. Hoag is an approximately $1 billion nonprofit, regional health care delivery network in Orange County, California, that treats more than 30,000 inpatients and 480,000 outpatients annually. Hoag consists of two acute-care hospitals – Hoag Hospital Newport Beach, which opened in 1952, and Hoag Hospital Irvine, which opened in 2010 – in addition to nine health centers and 13 urgent care centers. Hoag is a designated Magnet® hospital by the American Nurses Credentialing Center (ANCC). Hoag offers a comprehensive blend of health care services that includes five institutes providing specialized services in the following areas: cancer, heart and vascular, neurosciences, women’s health, and orthopedics through Hoag’s affiliate, Hoag Orthopedic Institute, which consists of an orthopedic hospital and two ambulatory surgical centers. Visit www.hoag.org for more information.