KONE, founded in 1910, is one of the largest, award-winning elevatorcompanies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!
General Manager – Service & Solutions
We are looking for General Manager, Service & Solutions who will have full accountability and responsibility for the development and implementation of the service business and modernization sales within a designated geography, driving an outside-in customer service mindset to achieve customer satisfaction and loyalty while developing talent.
Responsible for development, implementation and attainment of an annual business plan, operating budget and orders budget utilizing KONE business processes.
Responsible for ensuring an outside-in customer perspective, reinforcing the right behaviors that will drive key results to meet our customers’ needs.
Responsible for managing people related processes including talent development, staffing, compensation, performance management, etc.
Reinforce and coach KONE’s solution selling methodology.
Responsible for facility management, partnering with construction to meet specific needs.
Handles / manages local litigation issues.
Manages labor relations with IUEC as required
Establishes and maintains positive public relations to promote a reputation of quality for KONE Elevator.
Progressive and successful Supervision and/or management experience (including managing people, budgets, planning, etc.) and experience in a consultative selling environment.
Bachelor’s degree preferably in Construction Management or Engineering;
7+ years of experience in related industry considered in lieu of degree.
Skills, Knowledge and Specific Behaviors:
Understanding of consultative selling principles.
General accounting and financial management principles.
Laws and regulations regarding safety and environmental governmental regulations.
Sound understanding of IUEC agreement and labor relations.
Demonstrated ability at leading and sponsoring change.
Ability to conduct financial analysis for the purpose of making sound business decisions.
Ability to motivate people to attain their maximum potential by developing and fostering teamwork.
Effective oral, written, persuasive and presentation skills.
Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid
Able to manage multiple concurrent tasks through effective organization and time management.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are only as strong as we are diverse.
Diversity at KONE essentially means having a versatile workforce made up of people with different backgrounds, education, nationalities, cultures and genders – you name it. At the end of the day, it covers a very broad spectrum of differences. And you know what? We see it as a huge strength for us at KONE. I can also say that we can only be as strong as we are diverse.
Diversity is important to KONE’s success because it relates to our competitiveness. Think about our customers. They are highly varied, come with different expectations, and appreciate a range of different things. So, the more versatile and diverse we are, the better we can create different types of solutions to meet their needs – and as a result, win with our customers.
To promote diversity in the workplace, we embrace differences and build a culture that is inclusive. We want everyone’s differences to be appreciated and our diverse team members to work well together. Last year, we had employees representing 129 different nationalities, and that’s fantastic proof that we have interesting careers here at KONE.
When it comes to attracting women employees – and the same... is true for attracting all employees – we try to help everyone see beyond the industry we are in. We want to help everyone understand that our company is not only about engineering and servicing elevators, escalators and automatic doors. Our work deals with understanding how people move in and between buildings, and making the experience as smooth and comfortable as possible. We offer a wide range of interesting job opportunities to make that happen.
In order to retain employees, it’s important that we ensure everyone enjoys their work at KONE, has equal opportunities and gets support when needed.