At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BHunderstands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
3 Weeks of Paid Time Off
Medical/ Dental/ Vision
401(k) + company match
Birthday Paid Day Off
BH Gives Back (Paid Volunteer Time Off)
13 Paid Holidays
BH Paid Leave
Employee Assistance Program
Responsible for assisting the Director of Strategic Innovations on the delivery of process and product improvements associated with company-wide initiatives, ensuring collaboration across all business functions throughout each phase of implementation. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Analyze data, create success metrics, and create monthly performance evaluation reports from dashboard software and other property management programs.
Assisting in reviewing current internal policies related to support operations, smart home technology, and innovative software programs. Providing research and feedback on updating the internal policy manual.
Create project schedules that include lead times and mobilization delays to accurately estimate project scope and needed onsite manpower / needs to be submitted to regional leaders
Utilizing MS Office / Office 365 to help create and edit items such as spreadsheets, planning applications, word documents, power point presentations for onsite teams, regional leaders, executive leadership and clients.
Assist in identifying and evaluating methods to increase utilization of core applications across the organization and assist with building momentum on communities where deficiencies are found.
Coordinate 360-degree communication and updates regarding various programs and goals to effectively Validate training and compliance percentages with each launch group of new software implementations; field software and initiative questions regarding various internal software products and direct associates to the best source for answers while understanding when escalation of an issue is necessary.
Communicate with onsite teams and leaders regarding the status of vendor set up with Compliance Depot, Electronic invoicing, Yardi Marketplace set up, ordering details/instructions, etc.
Provide accountability to vendors, partners, and potentially internal team members assisting with specific tasks involving program roll outs and company initiatives.
Engage with likeminded companies / local apartment association network exploring similar technology in our community; to learn from and collaborate with other technology leaders who share a common vision of efficiency and property value add opportunities.
Provide additional administrative support as needed.
Proficient with Microsoft Products: Excel (create spreadsheets), Word, PowerPoint, Outlook, Access, Adobe and project scheduling software.
Highly organized and ability to efficiently direct your own workflow. Ability to prioritize and handle multiple tasks and projects concurrently.
Ability to work as a team member in a team-oriented environment.
Demonstrated understanding of project management concepts
Strong organizational and communication skills.
Ability to work with a diverse group of people and customers
Project management skills and knowledge of project management best practices.
Onsite office or maintenance experience in the Multi-Family Dwelling Industry.
Objectivity in fact collecting and analysis of evidence collected
Minimum of two (2) years of experience in Multi-Family Property Management preferred
Work Schedule: (UPDATE BASED ON POSITION, hours, workdays, on-call, emergencies)8am-5pm, Monday-Friday, or as needed to meet business needs.
Physical Requirements/Environment:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job generally operates in a professional office environment, but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.
This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
Internal Number: 30624
About BH Management Services, Inc.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).