Call past ticket buyers to try and sell them ticket packages for football, men’s and women’s basketball, men’s and women’s volleyball, soccer and baseball.
Generate new group sales by targeting and developing relationships with organizations within Southern California.
Make sales calls to youth and adult sport and recreation leaders, coaches, and team parents.
Service, renew, up-sell, and cross-sell current group and season accounts.
Conduct internet research to generate new lead lists.
Responsible for servicing a portfolio of Trojan Athletic Fund (TAF) members that will be assigned to an annual touchpoint program.
Be proficient in all USC packages including full season seats, partial plans, luxury seating, and other special events.
Full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements.
Perform “game day” responsibilities, including acting as customer service greeters and working ticket sales booths.
Assist with creative development for production of sales materials including flyers, brochures, and other support material.
Other duties as assigned by Assistant Athletic Director.
QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE
Experience and training in Paciolan or other Customer Relations Management system a plus.
High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage.
Familiarity with basic tenets of sales and customer service, sports industry specific a plus.
Bilingual in English and Spanish a plus.
Licenses or certificates – none specifically required.
Grooming – employee must maintain a neat, clean and well-groomed appearance. Good hygiene & professional appearance required. Business casual attire in office and during events. Employees may be required to wear USC Athletics attire when representing USC in public.
Work Environment – at times the noise level may be loud (especially during games)
Additional Salary Information: This position is eligible for commission.