Company: FedEx Services Job Title: Sr. Revenue Agent Job Requisition Number: RC187448 Category: Finance Locations: Plano, Texas 75024 United States
To provide quality service at an advanced level resolving complex customer issues for internal and external customers related to revenue processes across the ship to collect cycle including account maintenance, invoicing, payment processing, dispute resolution, and administrative collections functions. Handles escalated customer inquiries and manager delegated assignments. Performs complex research with minimal direct supervision. Communicates with other departments concerning problem areas and assumes ownership in the resolution of critical problems. Assist management in determining department training needs and training other team members. Assist in monitoring work volumes and staffing levels and initiating adjustments to meet customer demand. Create and produce reporting summarizing operational performance. Assists with training other agents.
Minimum Qualifications: High school diploma/GED, five (5) years' experience in revenue, customer service, or office administrative position. Outstanding communication and advanced PC skills. Expert knowledge of Revenue Services processes with ability to handle escalations and assist in training other team members.
Skills considered a PLUS:
Intermediate Excel skills
Application Criteria / Deadline: To apply for this position upload your current resume and complete online questionnaire by close of business September 11, 2019.
Domicile / Relocation Information: This position will be domiciled in Plano, TX. Relocation is not available.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
Fortune "World's Most Admired Companies" – 2019
Forbes "Best Employers for Diversity" - 2019
Reputation Institute "World's Most Reputable Companies" – 2019
National Business Inclusion Consortium "Best-of-the-Best Corporations for Inclusion" - 2019
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2018
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2018
Black Enterprise "50 Best Companies For Diversity" – 2018
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-178223-en-us
FedEx Services connects businesses to solutions. Our team members coordinate sales, marketing, communications, information technology and customer services support for the FedEx global brand. They integrate the technology and services customers need to create solutions for global supply chains, e-commerce or any of today’s business challenges.