POSITION DESCRIPTION: This position ensures the successful coordination and execution of the Agency’s scattered site supportive housing programs, and serves as a vital link between the Agency participants, management companies and support services staff.
Duties & Responsibilities:
Collaborate with Intake to provide housing location services to new participants
Facilitate Client Intake Process, including income verification, rent certifications, and utility allowance calculations
Introduce participants to units and turnover keys
Coordinate unit turnover services
Conduct unit inspections, including annual, environmental, move-in and move-out
Write and send checks, receipts and notices to residents including, but not limited to notices about inspections and non-compliance issues
Work with tenants to process rent recertification and set up payment plans
Maintain and update tenant files including updated leases, unit inspections, rent reasonableness forms, rent calculations and memos
Assist with monthly reports, lease generation and rent requests
Collect, enter and validate data in Yardi, company database
Work with landlords and case management staff to resolve tenant issues
Cultivate new landlord relationships and maintain existing relationships with landlords and management companies
Provide instructions to clients regarding tenant rights and responsibilities
Provide on-going housing counseling services to clients
Provide clients exiting the program with assistance in securing appropriate community housing
Assist with Key Management: Key sign-out and distribution
Participate in all relevant weekly Housing Team meetings, and other meetings
Represent HOW with external partners and internal staff
Complete reporting requirements as needed and requested
Perform other duties as assigned
This position is supervised by: Housing Manager
Bachelor’s Degree or related field/equivalent experience
Minimum 3 years of experience in property/asset management field
Knowledge of homelessness and housing issues.
Knowledge of Chicago Landlord/Tenant Ordinance
Knowledge of Affordable Housing Practices (Housing First, Harm Reduction)
Comfortable working with diverse groups of people including: Homeless population and LGBT
Excellent oral and written communication; exceptional organizational skills.
Proficient in MS Office, specifically Excel, and data management systems such as Yardi Voyager.
STARTING SALARY: Salary based on experience.
WORK SCHEDULE: Full-time; regular business hours with some flexibility required. Up to 75% of time may be spent off site.
Essential Functions Include:
Able to lift a minimum of 25 lbs, and walk up and down stairs
Must possess valid driver’s license, reliable vehicle and proof of automobile insurance
Must pass applicable background tests
HOW is an Affirmative Action, equal-opportunity employer. This job description is not intended to be all-inclusive, and employees shall perform other duties as appropriate. HOW reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.
Internal Number: 2019
About Housing Opportunities for Women, Inc.
Since 1983, HOW has been a leader in permanent solutions to homelessness. Through prevention strategies; expanded, affordable, supportive housing; and individualized support services we have helped thousands take back their lives. HOW operates under the Housing First Model, which ensures that homeless individuals are housed as quickly as possible, and then provided with tools for success and self-sufficiency.