Job Description: Job Title: Box Office Manager Department: Box Office Reports To: Director of Finance FLSA Status: Salaried/Exempt
Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates:
•Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
•Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
•Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
•Builds and modifies all computer ticket events and issues computer access codes to facility management.
•Coordinates the house scale for all ticket events.
•Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
•Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
•Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
•Prepares and presents the final box office statement for settlement of each event.
•Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
•Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
•Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
•Assists or sells tickets as needed.
•Opens and or closes ticket window as required.
•Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
•Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
•Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
•Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
•Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
•Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
•Maintains accurate count of tickets sold, money received from ticket sellers and change banks
•Prepares and submits a daily report of business transactions.
•Makes bank deposits.
•All other duties and responsibilities as assigned.
Manages the Ticket Sellers or other Box Office staff. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience:
•Bachelor's Degree preferred
•3 years related experience required or equivalent combination of education and experience
•Experience in accounting and customer service essential
•Box office experience in a similar environment strongly preferred
•Supervisory experience preferred
•Experience with Ticketmaster Archtics a plus
Knowledge, Skills and Abilities:
•Excellent communication, problem solving and organizational skills required •Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
•Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
•Ability to analyze data and figures
•Knowledge of supervisory principles and practices
•Ability to coordinate and schedule staff
•Excellent good customer service and public relations skills
•Demonstrated knowledge of ticket selling/box office operations
•Ability to count money, make change accurately
•Ability to work with minimal supervision
•Ability to work flexible hours based on events including daytime, evening, weekends and Holidays as needed
•Must be able to speak, read and write English
•To perform this job successfully, an individual should have strong computer skills. Experience with spreadsheets and computerized ticket systems desirable.
Certificates, Licenses, Registrations:
•No certifications are required.
•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this job include close vision.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.