Company: FedEx Services Job Title: Director, Global Security Operations Center Job Requisition Number: RC162262 Category: Security Locations: Memphis, Tennessee 38120 United States
Leads and supervises all Global Security Operations Center (GSOC) operations to ensure state-of-the-art delivery of the following activities/capabilities on a global basis: security system monitoring and response, intelligence gathering and analysis, risk assessments, communications, reporting, emergency response & security officer dispatching, all in a center that operates 24/7.
Collaborates with internal IT teams and multiple IT partners and vendors whose services and technologies must seamlessly integrate into the GSOC's operations.
Organizes, manages, and continually improves upon training/continuing education, job role/responsibility oversight, mentorship programs, and performance measurements that will maximize the performance of GSOC personnel in the delivery of security services.
Oversees, monitors and guides the daily job performance of GSOC personnel, including the routine scheduling of shifts and ramping up/down of staff in direct response to fluctuating threat levels/indicators.
Provides timely communications and actionable intelligence to support the protection of people, assets/intellectual property and infrastructure of properties and related interests/entities.
Develops and performs analysis, planning, performance measures (i.e. Key Progress Indicators – KPIs) and provides direction in order to ensure that the GSOC is delivering maximum value to all internal customers.
Develops, updates, maintains and ensures training on Standard Operating Procedures (SOPs) to ensure excellence in GSOC service delivery.
Identifies and schedules all appropriate certifications and inspections of the GSOC, its systems, personnel and functions.
Provides guidance and management assistance to the corporation's all hazard contingency planning teams.
Significant demonstrably successful management experience, preferably in a security-related or operations center-related field that is centered on the use of technology.
Strong analytical writing skills to articulate complex ideas clearly and effectively with a proven ability to provide high quality written and verbal briefings.
Excellent interpersonal and communication skills with the ability to deal with internal and external customers in a manner that results in desirable outcomes and strong working relationships.
Must be able to hold a U.S. Government secret security clearance.
Travel Required: Approx. 20% Must be able to maintain availability to be on-call after hours if needed. Relocation will be considered for this position.
Application Instructions / Deadline:
To apply for this position, upload current copy of Resume and answer job screening questionnaire by close of business (5:00 PM CST) on August 23, 2019.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-162600-en-us
FedEx Services connects businesses to solutions. Our team members coordinate sales, marketing, communications, information technology and customer services support for the FedEx global brand. They integrate the technology and services customers need to create solutions for global supply chains, e-commerce or any of today’s business challenges.