The Mentorship Network Specialist will support GGU’s mentorship initiative including short and long term development strategies to enhance GGU’s engaged network of alumni, students, faculty, alumni and external constituents, locally, nationally and internationally. The Specialist will work in close collaboration with department staff, volunteers, campus partners, local companies and vendors to assist in the development, coordination and delivery of unique and meaningful network activities and interactions for students and alumni.
The candidate will demonstrate professional expertise in planning, communicating, and executing projects and activities that are both accessible and engaging for internal and external partners to interact with one another and the institution. Exceptional attention to detail, customer service-orientation; strong aptitude for current technology, digital communications and active participation in the social networking landscape is essential.
The Mentorship Network Specialist reports directly to the Director of Mentorship and will work within Golden Gate University’s Development and Alumni Relations team. The incumbent will also interface with university faculty and staff, alumni, students, donors and external partners.
Communications & Online Network Coordination
With the Director, develop, implement, and assess mentorship program branding and communications strategy that align with institutional goals and alumni/student interests.
Coordinate the day-to-day management of the university’s online community for connections and mentoring using the PeopleGrove platform
Identify and develop segmented communications with student and alumni audiences
Support online network users. Develop trainings and videos to support adoption, respond to inquiries, troubleshoot issues and assist constituents with understanding and accessing resources
Track, analyze and report on network and communications activity
Conduct audience research and analyze data related to network programs and activities; create reports as necessary.
Investigate, propose, and support new activities to foster student & alumni networking and mentorship through new and existing events, resources and partnerships.
Research emerging technology and opportunities to expand online services for participants
Share network information and content with campus and external partners. Write and/or edit stories for website and communications.
Networking & Event Coordination
Be a positive brand ambassador and advocate for developing and promoting a strong networking culture within the university community and with the business community
Plan and manage in-person and online training, learning activities, networking and recognition events
Develop, implement and assess goals for each activity according to best practices
Recruit, manage and track alumni and student participation
Assist with various department and university events requiring occasional evening and weekend attendance
Remain competent and current through self-directed professional development and attend trainings and / or courses as directed
Perform additional duties as required
Hands-on experience with current technology, digital communications and networking trends, including social media, email marketing, and virtual networking/engagement platforms
Demonstrated knowledge of alumni relations, student affairs, constituent engagement, and/or community building
Project management experience: Strong organizational skills, ability to manage several projects simultaneously and ability to meet deadlines
Experience and competency demonstrated in computer applications such as: MS Word, Excel, Access, Outlook, PowerPoint and database applications
Active social media user
Excellent interpersonal, written, and verbal communication skills required. Ability to inspire and motivate students, alumni, volunteers and external constituents.
Analytical with strong organizational, problem solving and critical thinking skills
Ability to communicate effectively within a diverse, multicultural environment
Experience managing volunteers
Confident, positive, professional demeanor working with internal and external facing constituents
Flexibility to work occasional evenings and weekends
Experience in digital communications and marketing preferred
Experience designing, planning and managing high-profile events desired
Experience developing and leading professional development, training and networking workshops desired
In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.
Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.
University policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.
The University has a strong commitent to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all especially women, minorities, people of color, veterans, persons with disabilities, and members of the LGBTQI community.
For more than 115 years, non-profit Golden Gate University (GGU) has been helping adults achieve their professional goals by providing undergraduate and graduate education in Accounting, Law, Taxation, Business and related areas.
GGU is California's fourth oldest private university, enrolling thousands of students and representing more than 68,000 alumni. The university's main campus is located in San Francisco with additional teaching sites in Seattle and Silicon Valley. In addition to evening and weekend classes, most courses and degrees are offered entirely online.