Oversees ticket sales and all aspects of box office operation for INTRUST Bank Arena and Select-A-Seat by performing the following duties personally or through subordinates.
Essential Duties and Responsibilities:
Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
Coordinates all event information for facility personnel in a timely manner.
Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration as needed.
Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
Prepares and presents the final box office statement for settlement of each event as needed.
Responds to customer complaints and service requests while maintaining a positive rapport with the ticket buying public.
Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
Recruits, supervises, instructs, and trains ticket sellers as to the proper selling procedures.
Assists or sells tickets as needed.
Opens and/or closes ticket window as required.
Accurately dispenses tickets as requested by patrons: accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets and accesses computer count for count of computer printed tickets.
Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures or related duties as assigned by supervisor.
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most office box questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning upcoming attractions.
Maintains accurate count of tickets sold, money received from ticket sellers and change banks.
Prepares and submits a daily report of business transactions.
Makes bank deposits.
Performs other duties as assigned by Director of Ticketing.
Manages the Ticket Sellers and/or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees: planning, assigning, and directing work; appraisal performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Education and/or Experience:
Bachelor’s degree preferred
Minimum three (3) years of related experience or equivalent combinations of education and experience.
Experience in cash handling and customer service essential.
Experience working with ProVenue Ticketing system a plus.
Knowledge, Skills and Abilities:
Excellent communication, problem solving and organizational skills.
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
Ability to analyze data and figures.
Knowledge of supervisory principals and practices.
Ability to coordinate and schedule staff.
Demonstrated knowledge of ticket selling/box office operations.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Ability to work with minimal supervision.
Ability to work flexible hours based on events, including daytime, evening, weekends and holidays as needed.
Must have professional attitude and appearance.
Tact, diplomacy, and discretion required in all matters.
Must be able to pass a background/credit check.
The company reserves the right to change or modify all job descriptions as needed. This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.
This position requires sitting, stooping, finger dexterity, personal mobility for getting around the facility, and lifting up to 20 lbs. Must be able to use a computer, write, type; use phone and cell phone.
NOTE: The essential responsibilities of this position are described under the headings above. These responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
About INTRUST Bank Arena/ SMG
THE PEOPLE BEHIND THE PERFORMANCE:
INTRUST Bank Arena, The Orpheum Theater, and the Concessions at Lawrence Dumont Stadium are operated by SMG, the world’s largest private management firm for public assembly facilities.
SMG, the world’s largest private management firm for public assembly facilities.
SMG and Select-A-Seat are committed to attracting, retaining, developing and promoting candidates who are committed to meeting our core values of offering a Raving Guest Experience, Teamwork, Safety, Innovation and Integrity within our business practices.
We are proud of our achievements and of the employees and volunteers who have allowed us to reach the highest quality of service in each of our facilities. Our team has accepted the challenge of meeting the high standards we set for ourselves and, in turn, we have looked to our team for new ideas and fresh approaches to our business.
2013 & 2018 IAVM Excellence Award Winner