The Division of Intercollegiate Athletics (DIA) seeks candidates for Assistant Ticket Manager. This position is part of a larger team that has responsibility for all ticketing functions for athletic and other events for DIA and the State Farm Center. This position would be responsible for all aspects of ticketing for Volleyball and Women’s Basketball, would coordinate and oversee ticketing for assigned State Farm Center concerts and special events, and assist in overseeing day to day operations of the ticket office.
Duties and Responsibilities: 1.Engage, interact and correspond with existing and potential I FUND donors and season ticket holders on issues such as seating (including priority seating) and parking allocation and adjustment and other related issues, all with the goal of cultivating ticket-related gifts. 2.Responsible for building event infrastructure using the Paciolan system for assigned sports, using that information to oversee and ensure ticket accuracy, and ticket distribution for each event. 3.Assist with parking requests for Football and Men’s Basketball as directed by Associate Athletic Director for Ticketing. 4.Work closely with other staff from the Ticket Office, along with staff from the Athletic Business Office to analyze distribution of complimentary tickets and identify tax-related issues regarding ticket issuance. 5.Assist DIA Compliance Office in the issuance, tracking and determining compliance of complimentary admissions. 6.Provide assistance with the supervision and maintenance of reconciliation processes of all departmental complimentary ticket requests. 7.Serve as primary ticket office liaison for Volleyball and Women’s Basketball. 8.Serve as secondary ticket office liaison for ticketed State Farm Center concerts and special events, including but not limited to other events such as IHSA wrestling, IHSA basketball, and IHSA football. 9.Serve as liaison between Associate Athletic Director for Ticketing and customers as it relates to annual renewals, coordinate ticket allocation and oversee printing and distribution. 10.Assist with staffing, including participating in the identification, interview, hiring, work assignment and evaluation of temporary or seasonal employees. 11.Supervise the reconciliation of gate receipts from athletic events for assigned sports. 12.Analyze ticket data and use to prepare weekly attendance reports for all sales and attendance figures for assigned sports, using this data to provide sales and attendance trends, and how they relate to sales, specials, and special Marketing events. 13.Serve as liaison between the Ticket Office, I-Fund and other departmental units regarding issues related to ticketing 14.Record retention and report preparation for NCAA settlements, and Big Ten and University audits. 15.Maintain working knowledge of the NCAA and Big Ten guidelines regarding athletic ticketing.
SALARY AND APPOINTMENT INFORMATION
Civil Service This is a full-time Civil Service [Program Coordinator] position appointed on a 12-month service basis. The expected start date is as soon as possible after posting deadline. Salary is commensurate with experience.
Applications must be received by March 13, 2019. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:
Step 1) Submit the Staff Vacancy Application.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Jason Heggemeyer, firstname.lastname@example.org. For questions about the application process, please contact 217-333-2137.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.
The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO. To learn more about the University’s commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu.
POSITION REQUIREMENTS AND QUALIFICATIONS:
Education Required: Bachelor's degree in athletic administration or related field.
Experience Required: At least one year experience of ticket office operations or ticket sales, preferably in an athletic venue.
Experience with ticketing software systems preferred
Experience with contract requirements (TV, radio, non-conference allotments) for assigned sports
Experience in accounting or sports management
Successful Candidates will have: •Ability to analyze situation and make decisions or recommend solutions •Self-motivated with high degree of personal initiative •Ability to independently take on a task from inception to implementation •Ability to deal effectively and diplomatically with all internal and external constituents in person and/or on the telephone •Strong organizational and time management skills •Ability to anticipate needs and establish priorities •Maintain knowledge of and compliance with specific NCAA, Big Ten Conference, and institutional rules that relate to this position. •Strong verbal and written communication skills. •Strong interpersonal and management skills.
Internal Number: 109674
About University of Illinois, Division of Intercollegiate Athletics
The University of Illinois at Urbana-Champaign is a member of the Big Ten Conference and is an Affirmative Action/Equal Opportunity Employer.