Company: FedEx Services Job Title: Sr. Package Recovery Specialty Rep - Customer Resolution Job Requisition Number: RC119200 Category: Customer Experience Locations: Salt Lake City, Utah 84120 United States
Serve as a single point of contact for package resolution resulting in a matched package or providing the customer with the appropriate disposition/resolution, including Tracing, Researching and Claims Disposition, to the missing package.Using higher level methods, effectively use the internet and other resources to research shipments. Responsible for providing assistance to customers by utilizing various platforms, such as phone, email and various FedEx communication channels.To provide technical direction and training to assistants, agents and associates and to support management.
High school diploma/GED/equivalent.Minimum of five (5) years experience in a heavy customer contact environment.Typing proficiency and general knowledge of computers. Ability to effectively use scan, trace, tracking, claims, shipping and inventory systems to research and respond to shipment search inquiries.Good communications (oral and written), human relations and internet skills.Works well under stress and able to organize, prioritize, and process multiple tasks.Ability to work variable shifts and weekends/holidays.
Application Criteria / Deadline: To apply for this position please upload your current resume and complete online questionnaire by close of business day on January 4, 2019.
Relocation assistance is not available.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-102379-en-us
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.