Company: FedEx Services Job Title: Global Support Agent Job Requisition Number: RC113236 Category: General Locations: Memphis, Tennessee 38116 United States
To assist in resolving complex customer account issues, concerns and/or procedures. To ensure timely and accurate invoicing, recording and settlement of airfreight charges. To develop procedures and coordinate work shift scheduling operations analysis. To balance and maintain bank deposits and check request records. To design, develop, schedule, instruct and otherwise coordinate departmental training programs.
Skills/Knowledge Considered A Plus:
Extensive research skills
Microsoft Excel experience
Ability to make informed decisions based on available data
Excellent time management skills to support deadlines
Minimum Qualifications: High school diploma/GED. Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling, responsibility. Strong personal computer, strong analytical, organizational and communication skills. Some travel may be required.
Relocation assistance is not available for this position.
Application Criteria / Deadline: Upload current copy of Resume and answer job screening questionnaire by close of business on December 17, 2018.
Ability to execute excellent time management skills, detail oriented, ability perform in depth research and the ability to make sound judgment call based on available information.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-101615-en-us
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.