Company: FedEx Services Job Title: Manager Customer Service/Support Job Requisition Number: RC110537 Category: Customer Service Locations: Orlando, Florida 32810 United States
To direct, organize and control the activities of customer service personnel In the handling of customer inquiries, both domestically and international; to capture accurate data used in the analysis of customer and operating problems.
Skills/Knowledge Considered a Plus:
Previous supervisory/management experience including on-boarding of new team members, coaching employees, building and fostering a positive work environment, setting and exceeding team goals.
Experience in customer service
Proficiency with Microsoft Excel
Excellent communication skills
Anticipates team and customer needs
Excellent follow-up skills
Problem-Solving and Conflict Resolution
Domicile / Relocation Information: This position will be located in Orlando, Florida. Relocation assistance is not available.
Application Criteria / Deadline: Please upload current copy of resume and answer screening questions by close of business on November 16, 2018 in order to be considered.
Minimum Qualifications: Two (2) years of college/equivalent. Five (5) years related business experience including two (2) years customer service/contact experience in an automated call center environment. Knowledge of features of service including customer service systems and ground operations. Strong basic management, analytical, human relations, and communication skills.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-94694-en-us
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.
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