Company: FedEx Services Job Title: Customer Solutions Agent Job Requisition Number: RC102300 Category: General Locations: Memphis, Tennessee 38116 United States
To provide a single point of contact in revenue operations for sales related, credit card company and high dollar adjustment requests. To assist and ensure the resolution of complex customer account issues, concerns and/or procedures through troubleshooting, extensive research and analysis. To balance and maintain bank deposit and check request records.
Minimum Qualifications: High school diploma/GED. Four (4) years invoicing or customer service experience or four years experience in a corporate customer contact environment using extensive troubleshooting and problem solving skills. One-year experience as a customer account services agent. Strong analytical, organizational and communication skills (written and verbal). Some travel may be required.
Submit applications and answer the questionnaire by close of business on October 17, 2018.
Pay code: J5
To provide quality service at an advanced level to customers involving billing issues related to Duty/Taxes Disputes and Rebills.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-85218-en-us
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.
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